Returns & Exchanges
At Zoologist, we want you to be completely enamored with your new beauty essentials, which is why we offer a 30-day window for returns on all unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been sampled or removed from their original protective seals.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return, or contact our support team with your order number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring the product seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing